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Please read the Terms of Use for further details


At Pine & Lime we understand the importance of protecting your privacy. Our Privacy Policy covers our treatment of personal information collected when anyone is on our website or uses the products and services we provide; it neither addresses nor applies to individuals or third party practices over which we have no control. This includes, but is not limited to, cookies which may be used by our advertisers.


Pine & Lime only collects information pertinent to our website; as such, our stated goal is to customise your experience and let you get the most out of what we offer. To that end:


  1. For your security and privacy, your personal information  is protected with a password created by you and shall not be made public without your consent.

  2. You will always have access to your personal information and you may edit or delete it at any time.

  3. Pine & Lime is sensitive to any unsupervised use of the website by children under the age of 18. If you are under the age of 18 years, you may use our website only with the involvement of a parent or guardian.


Information Collection and Use:


Pine & Lime collects information related to you when you directly provide it to us or through third party sources.


  1. Information You provide to Pine & Lime 

       When you visit our website, you provide us information in two ways:

  1. By creating a user account: By creating a user account with Pine & Lime, you provide some personal information, such as your username, password, phone number, mailing address and email address. Some of this information (i.e., your username and profile picture) is listed publicly on our Website, including on your profile page and in search results. Some Services, such as search, do not require registration. 

  2. By using the website to avail our services and products: You may also be providing us information by doing the following actions when you visit and browse contents of


  • When you search for products or services on our online marketplace;

  • When you put in your shopping cart, or place orders with us;

  • When you create variations of the same product which you do not buy

  • When you configure your settings on, provide data access permissions for, or interact with our website for any products or services that require such permissions;

  • When you communicate with us by phone, e-mail, or otherwise;

  • When you complete a questionnaire, a support ticket, or a contest entry form;

  • provide comments, ratings and Reviews on our product and services page;

  • specify a Special Occasion Reminder; or

  • employ Product Availability Alerts, such as Available to Order Notifications.


While engaging in the actions above, you may provide us with the following information which we store:


  • identifying information such as your name, address and phone numbers;

  • your location information;

  • your IP address;

  • people, addresses and phone numbers listed in your Addresses;

  • e-mail addresses of your friends and other people which you may provide for delivery;

  • content of reviews and e-mails to us;

  • the personal description and photograph in Your Profile


  1. Information collected by us that is not provided by You directly:


Pine & Lime may also use certain kinds of technology such as cookies and web beacons to collect information. Among other things, the use of cookies and Web beacons enables Pine & Lime to improve its services and products to you by identifying the areas and features which are most popular and by counting the number of computers, mobile phones or other devices accessing Pine & Lime’s website, personalizing and improving the experience, recording preferences, and allowing the User to visit without re-entering his/her member ID and/or password each time.


  • Cookies: A cookie is a small amount of data which is sent to the browser of the User from a Web site’s computers and stored on their computer’s hard drive. Most browsers automatically accept cookies as the default setting. The User can choose to modify his or her browser setting in order to reject Pine & Lime’s cookies or to prompt them before accepting a cookie by editing browser options.


  • Web beacon: A Web beacon is an electronic image, also called a "gif," that may be used on to deliver cookies, count visits and compile statistics on usage or in our emails to tell if an email has been opened and acted upon. Pine & Lime also uses Google Analytics to help Pine & Lime understand how users engage with


Pine & Lime may also collect the following information:


  • the internet protocol (IP) address used to connect your computer to the internet;

  • login, e-mail address, and password;

  • the location of your device or computer;

  • device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;

  • Service metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application, information about uploaded images and files such as the file name, dates, times and location of your images);

  • version and time zone settings;

  • purchase and content use history, which we sometimes aggregate with similar information from other customers to create features like Bestsellers;

  • the full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time; products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs);

  • phone numbers used to call our customer service number;


Email Communications with Us:


As part of the Services, you may receive emails and other communications from us. Administrative communications relating to your Account (e.g., for purposes of Account recovery or password reset) are considered part of the Services and your Account, which you may not be able to opt-out from receiving.

Note that we will never email you to ask for your password or other Account Information; if you receive such an email, please forward it to us.

You have the option to opt out of email communication from us by writing to us at


Posts, Comments, Replies and other Public Information:


Our Services are primarily designed to help you receive and share information about our services. Most of the information you provide us is information you are asking us to make public. This includes the posts and comments you create and the metadata provided therein, such as when you commented on other bits of information that result from your use of the Services. Our endeavour is almost always to make the information you provide public for as long as you do not delete it from Your public posts and comments may be searchable by search engines. When you share information or content via the Services, you should think carefully about what you are making public.


Information Sharing and Disclosure


Law and Harm:


Notwithstanding anything to the contrary in this Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect Pine & Lime’s rights or property including its intellectual property. However, nothing in this Privacy Policy is intended to limit any legal defences or objections that you may have to a third party’s, including a government’s request to disclose your information.


Business Transfers: 


In the event that Pine & Lime is involved in a bankruptcy, merger, acquisition, reorganisation or sale of assets, your information may be sold or transferred as part of that transaction. The promises in this Privacy Policy will apply to your information as transferred to the new entity.


Non-Private or Non-Personal Information:


We may share or disclose your non-private, aggregated or otherwise non-personal information, such as your public user profile information.


Modifying Your Personal Information


If you are a registered user of our Products and Services, we provide you with tools and account settings to access or modify the personal information you provided to us and associated with your account.


You can also permanently delete your Pine & Lime account. Please email us at to delete your posts and delete your account at the same time.


Note: changes your settings immediately. However, old links may appear on Google and other search engines because they have cached old content in their search index. Pine & Lime has no control over this, but you can send search engines a request to take down your information.


Our Policy Towards Children


Pine & Lime Products and Services are not directed to persons under 18 with. If you become aware that your child has provided us with personal information without your consent, please contact us at We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we take steps to remove such information and terminate the child's account.


Changes & Conditions of Use


Changes or amendments to our Privacy Policy may occur now and again as warranted. However, information is always and only subject to the policy in place at the time it is collected. If and when we feel the need to execute a change in the Policy, we will announce the change on our website so that our users are made aware of the change and may act accordingly.


Finally, the conditions of use (visits to our website, including the information collected, our use of that information, and any future disputes regarding issues of privacy) are subject to both this Policy and our Terms and Conditions. 


Effective: 01.01.2021

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